Predicting negligence claims with NHS Resolution

This project investigated whether it is possible to use machine learning AI to predict the number of claims a trust is likely to receive and learn what drives them in order to improve safety for patients.

NHS Resolution provides expertise to the NHS on resolving concerns and disputes. The organisation holds a wealth of historic data around claims, giving insight and valuable data around the causes and impacts of harm.

The NHS Resolution team wanted to understand whether AI methods could be applied to their data to better understand and identify risk, preventing harm and saving valuable resources.

We aimed to prove the value of machine learning in determining insights from the available data. Automated machine learning was used to run repeated processes on the available data in order to select the AI models that uncovered the most relevant information.